Frequently Asked Questions
Here you’ll find answers to common questions about our magnetic track lighting systems, including product details, customization options, installation, and logistics.
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Product Information
What types of magnetic track lighting systems do you manufacture?
Lumotrax produces recessed, surface-mounted, and trimless magnetic tracks, along with modular magnetic light fixtures like spotlights, linear bars, and pendants.
Are your magnetic lights dimmable?
Yes. We offer 0-10V, DALI, and TRIAC dimming options depending on the driver configuration. Contact us to confirm compatibility.
What color temperatures and CRI options are available?
Our standard CCT options include 2700K / 3000K / 4000K / 5000K, and we provide CRI80 / CRI90 / CRI95 options based on application needs.
Do your products include drivers and accessories?
Yes, we provide a full system including track rails, magnetic heads, drivers, connectors, and accessories. You can order as a kit or separately.
Customization & OEM
Can I order custom lengths or finishes for the magnetic tracks?
Absolutely. We support custom cut lengths, special finishes (e.g. matte black, white, brushed), and RAL powder coatings on request.
Do you offer OEM or private label services?
Yes. We offer laser logo engraving, custom packaging, driver branding, and OEM design support.
What’s the minimum order quantity (MOQ) for custom products?
For most custom items, the MOQ starts from 50–100pcs, depending on the part. For standard products, we support low-MOQ trial orders.
Technical & Installation
Are your magnetic lighting systems easy to install?
Yes. Our system is plug & play, allowing you to insert and adjust fixtures without tools. We also provide installation guides for reference.
Can your system work with smart controls?
Yes, we support integration with smart lighting controls like DALI, Casambi, Zigbee via compatible drivers.
Can I get a wiring diagram or layout proposal?
Certainly. For projects, we can provide wiring diagrams, load calculations, and even basic lighting layouts upon request.
Logistics & After-Sales
Where do you ship from, and which countries do you serve?
We ship globally from China and have clients across Europe, the Middle East, Southeast Asia, and the Americas.
How long does it take to produce and deliver an order?
For regular products:
Samples: 5–7 days
Bulk orders: 12–20 days
Shipping time depends on the method and destination.
Do you provide warranty and after-sales support?
Yes. We offer 2–5 year warranties depending on the product and provide after-sales service and spare part support.
Can I return or exchange if it doesn’t fit?
Yes! We want you to love the way it fits. You can return or exchange eligible items within 14 days of delivery.
Final CTA Section
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